Privacy Policy :
Privacy Policy :
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1. Introduction
1. Introduction
EZLIFT (“we”, “us”, “our”) operates EZLIFT and EZLIFT.IN and provides related services in India. This Privacy Policy explains what personal data we collect, why we collect it, how we use and share it, your rights under Indian law, and how to contact us.
2. Legal framework and scope
2. Legal framework and scope
We process personal data in accordance with applicable Indian law, including the Digital Personal Data Protection Act, 2023 and its implementing rules (as applicable), and the Information Technology Act and related rules where relevant. These laws set out data subject rights, breach notification timelines, and obligations for data fiduciaries.
3. Categories of personal data collected
3. Categories of personal data collected
• Identifiers: name, email, phone, postal address, company name.
• Commercial data: purchase details, product serial numbers, warranty registrations.
• Payment data: card number, expiry, CVV (processed only by PCI compliant payment processors).
• Employment data: resume, employment history (for recruitment).
• Device & usage data: IP address, cookies, browser, pages visited.
• Equipment telemetry: GPS location, route, speed, battery and equipment status (stored de identified after retention period).
4. Purposes and legal bases
4. Purposes and legal bases
• Performance of contract: account creation, purchases, warranty, inspections.
• Consent: marketing communications, GPS telemetry where required.
• Legitimate interest: fraud prevention, security, product improvement (we document balancing tests).
5. Cookies and analytics
5. Cookies and analytics
We use necessary, performance, and analytics cookies (e.g., Google Analytics). Users may disable cookies via browser settings; opt outs for analytics are available.
6. Data subject rights
6. Data subject rights
You have the right to access, rectify, erase, restrict processing, object, and data portability where applicable. To exercise rights, contact sales@ezlift.in or our DPO. We will verify requests and respond within statutory timelines.
7. Data Protection Officer (DPO)
7. Data Protection Officer (DPO)
DPO: Data Protection Officer, EZLIFT India Email: sales@ezlift.in (Use this contact for rights requests, breach notices, or privacy questions.)
8. Breach notification
8. Breach notification
We will notify affected individuals and the competent authority in accordance with Indian law and rules (including required timelines for reporting data breaches).
9. Retention and deletion
9. Retention and deletion
• Telemetry (GPS): retained 2 years, then archived in de identified form (as in original policy).
• Other personal data retained only as long as necessary for the purpose, legal obligations, or to defend legal claims. Specific retention schedules are documented internally.
10. Cross border transfers
10. Cross border transfers
Transfers outside India will occur only where permitted by law and subject to appropriate safeguards or government conditions.
11. Sharing and service providers
11. Sharing and service providers
We share data with service providers (payment processors, IT support, GPS vendors) under written contracts that require confidentiality and security. We may share data in corporate transactions or to comply with legal obligations.
12. Children and age limits
12. Children and age limits
Services are not intended for persons under 18 years.
13. Updates to this policy
13. Updates to this policy
We will publish changes on the Website and, where required, obtain consent for material changes.
14. Contact us
14. Contact us
Email for privacy queries and rights requests: sales@ezlift.in
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